FAQS
FAQs
Answers to the questions we hear most, drawn from our shipping, returns, payment and cancellation policies.
Do you offer free shipping?
Yes. EarlyFeast offers free U.S. shipping on every order. We currently only ship within the United States; international shipping is not offered at this time.
How long does order processing take?
Orders are processed within 0–2 business days (Monday to Friday). Orders placed after our daily cut-off time of 5:00 PM (EST) are processed on the next business day. Orders are not processed or shipped on weekends or public holidays.
How long does delivery take?
Transit takes 3–5 business days, for a total delivery time of 3–7 business days (processing + transit). Delivery times may vary based on your location and carrier delays beyond our control.
When will I receive tracking information?
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number that allows you to monitor your package in real time. If you have not received a tracking email within 2 business days of placing your order, please contact us.
What should I do if my order arrives damaged?
Take clear photos of the damaged item and the packaging, contact our customer service team within 7 days of the delivery date, and send the photos and your order number to [email protected]. Without photographic proof of damage, we cannot offer a refund, replacement, or credit.
What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unused and in their original condition, returned in their original packaging including all parts, manuals, and accessories, with proof of purchase. Returns are handled by mail only; in-store returns are not accepted for online purchases. A prepaid return shipping label is included for eligible returns; if a return is due to a customer ordering error or change of mind, return shipping costs may be deducted from the refund. There is no restocking fee. Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed, to the original payment method used during checkout.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. All payments must be made in full at the time of purchase; payment plans or installment billing are not offered. All transactions are processed through secure, PCI-compliant payment gateways, and we do not store your credit card or financial information on our servers.
Can I cancel my order?
You may cancel your order within 30 minutes of placing it by sending an email to [email protected] with your order number. Once an order has shipped, it cannot be canceled; eligible items may then be returned in accordance with our Return & Refund Policy.
How do I track my order?
Use the Order Tracking page: enter your Order ID (found in your order confirmation email) and the billing email you used during checkout, then press “Track”. You can also follow the tracking link in your shipping confirmation email.
How can I contact support?
Email us at [email protected] or call +1 646 799 9507. Our business days are Monday–Saturday, 10:00 AM–7:00 PM Eastern Standard Time (EST), and our support team responds to all inquiries within 24 hours.